The Problem Hypothesis

The COVID-19 has impacted the aviation industry because of movement limitations.
Please design an app to book flight tickets that delight users empathetically.

My Take On The Problem

As a UX designer, I first wanted to understand the behavioural shift that the pandemic has brought and its impact on ‘leisure travel’. I had to plan a research to identify the problem emerging for the business.


Zara happens to be one of those apps that I as a user could not connect to. To buy online, I am always looking for some sort of immersive experience to feel confident about…

Harsimran Singh Arora

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